Plan, billing & credits

Billing shows your plan, invoices and payment method; Credit history shows every credit used and refunded.

Who can manage billing: before your account pays (trial or expired trial), anyone on the team can open Billing and upgrade. Once it pays, only the account owner and teammates with the Billing & plan permission can; other teammates see who the owner is and can ask them. The owner gives that permission under Team.

1. Billing: plan, invoices, invoice emails (with a CC).
2. Credit history: every charge and refund, by source.
3. Change, pause or cancel the plan from Billing (owner or the Billing & plan permission). A cancelled plan stays usable until the end of the period you paid for, and you can restart it before then.

Choose or change your planCopy Anchor Link

Go to Billing and click Change plan (on a trial, any Upgrade button opens the same page).

1. How many leads per month? Move the slider; the price follows your volume. Excluding people you don't sell to (your ICP) keeps the number you need lower.
2. Optional power-ups add to the price per lead: LinkedIn Verification, Email Waterfall, Inbox Creation (mailboxes and domains for your campaigns) and, from 10,000 leads a month, White-label.
3. Tick Save 30% with annual billing to pay yearly.
4. Check the summary, then Subscribe Now.
5. Pay: use your saved card or + Use a new card. Have a promo code? Type it and click Apply. To put your company name, VAT or tax number and address on your invoices, click Set up next to business details and Save details. Then confirm the payment. You can add or change them later on the Billing page (business details, Edit); they apply to the next invoices.

On a paid plan, the same page changes it. More leads: the difference is charged today and the extra credits are added straight away. Fewer leads: the change is scheduled for your next billing date, and nothing is charged or refunded now.

How credits are usedCopy Anchor Link

One credit is used for each new lead, and every one is listed in Credit history with your balance before and after. Your plan includes a number of leads per billing cycle; leads bought on top are used only after those run out, at your plan's price per lead.

Never charged:

• Returning visitors. A person is charged once; coming back is free.
• Duplicates. If the same lead is created twice, the copy is removed and refunded.
• Leads your Lead quality bar, ICP or Qualify rules block. They are never shown, so never charged.
• Your own team. Visits from you and your teammates are free.

Hiding or deleting a lead does not give the credit back, because you were shown it. To get this cycle's credits back for leads you don't want, raise the Lead quality bar on the Leads page and remove the leads under it.

When your leads run outCopy Anchor Link

If you use all your plan's leads before it renews, new website visitors stop being identified until the next billing date. To keep going:

• Auto top-up adds a pack of leads each time you run out, at your plan's price per lead with no extra fee, and never spends more than the monthly limit you set. Turn it on in the auto top-up card on Billing (it is also offered right after you subscribe), and change or switch it off there any time.
• Buy extra leads once from the rollover leads card on Billing. Bought leads roll over until you use them.
• Or move to a bigger plan under Choose or change your plan.

Common questionsCopy Anchor Link

What is a credit? What is a lead? A lead is one person Platform identified for you (a website visitor, or someone found by Prospector, AI Scout, Web Scraping or 3rd-party intent). A credit is what one lead costs: your plan gives you a number of credits per billing cycle and each new lead uses one. The same person coming back is free.

What happens when my trial ends? New leads stop; nothing is deleted. Your leads, Qualify, automations, Slack, CRM, webhooks and alerts keep working. Details: When your trial ends.

What happens when I run out of credits? New visitors stop being identified until your next billing date; everything else keeps working. On a paid plan, auto top-up buys a pack of leads the moment you run out, at your plan's price per lead, within the monthly limit you set; or buy extra leads once, or move up a plan (When your leads run out). Auto top-up needs an active paid plan with a card on file; it does not run on a trial, a lifetime deal or a paused plan.

Do unused leads roll over? Your plan's leads refresh at each billing date. Leads you bought on top (rollover leads, auto top-up packs) stay until you use them.

Can I pause instead of cancelling? Yes, for 1 to 6 months: nothing is charged, no new leads come in, and the plan resumes by itself (Cancel or pause your plan).

Who can see and change billing? The account owner and teammates with the Billing & plan permission (anyone, while the account is still on a trial). Other teammates see the owner's email so they can ask.

How do I put my company name and VAT number on invoices? Billing → business details → Set up (or Edit), fill in the company name, VAT or tax number and address, then Save details. They appear on the next invoices.

More on billingCopy Anchor Link

• Cancel or pause your plan, and restarting it.
• Trials, offers and lifetime deal codes.

Every control on this screenCopy Anchor Link

Every button, field and switch, with what it does.