Cancel or pause your plan

Need a break, or want to stop? Both start from Cancel plan on the Billing page.

Only the account owner, or a teammate with the Billing & plan permission, can do this.

1. Go to Billing and click Cancel plan.
2. Pick what is not working. Depending on your answer you can report a bug and pause for free, book a free setup call, or get a discount to stay. Each offer has a No thanks link to carry on.
3. Need a break rather than an exit? Choose Pause for 1 to 6 months: nothing is charged and no new leads come in, and the plan resumes by itself.
4. To leave, write a short note on why (it is required), then click Yes, cancel my subscription. The plan keeps working until the end of the period you paid for.

Changed your mind? Reactivate subscription on the Billing page undoes the cancellation, and Unpause now ends a pause early.

After the paid period has ended, the dashboard offers Restart subscription: the same plan at the same price, charged to the card on file once you click Confirm and pay. If your bank asks to confirm the payment, or the card no longer works, you are taken to the upgrade page to finish.

While your plan is pausedCopy Anchor Link

The dashboard shows Your subscription is paused: website visitors are not identified until it resumes on the date shown. The owner can click Unpause my subscription to restart billing now, or Pick a plan to restart on a different plan. Teammates see who the owner is and can ask them. If a plan cannot be unpaused from the dashboard, the screen says so and our support team does it for you.

Common questionsCopy Anchor Link

Pause or cancel? Pause when you want a break and your data as it is: nothing is charged for 1 to 6 months and the plan comes back by itself. Cancel when you want to stop paying for good; the plan still runs until the end of the period you paid for.

Do I lose my leads and settings when I cancel? No. Nothing is deleted. After the paid period ends, new leads stop; your leads, Qualify rules, automations and team stay, and the dashboard offers Restart subscription whenever you want to come back.

What keeps working while paused? Everything except new leads: your existing leads, Qualify, automations, Slack, your CRM, webhooks and alerts. Website visitors are identified again on the resume date, or as soon as you click Unpause now.

Can I change my plan instead? Yes. Change plan on the Billing page moves you to fewer leads from your next billing date, with nothing charged or refunded now (Choose or change your plan).

Who can cancel or pause? The account owner, or a teammate with the Billing & plan permission (Team members).

Every control on these screensCopy Anchor Link

Every button, field and switch, with what it does.