Master Inbox

The Master Inbox collects the replies to all your campaigns, from every connected mailbox, in one place. Read them, answer them and archive them without opening each mailbox.

1. Open Master Inbox in the sidebar. Folders: Inbox (people who replied), Sent, Scheduled (emails due but not yet sent) and Archived.
2. Open a conversation to see your email and every reply under it, then click Reply and send.
3. Archive what is done. View in Campaign jumps to the person's row in the campaign.

Common questionsCopy Anchor Link

Which mailbox does my reply go from? Always the mailbox that sent the original email, as "Re: original subject". The person sees a normal reply from the same address.

Why don't I see a reply I know arrived? Click the refresh button to pull new messages from your mailboxes. If the mailbox shows Disconnected under Integrations → Email Accounts, replies cannot be read until you reconnect it. The Master Inbox only collects replies to campaign emails.

Do out-of-office replies count? They show in the Inbox so you can see them, but the contact is marked Out of office, separate from warm and cold replies. The rest of that person's sequence is paused, and nothing is rescheduled by itself: when they are back, use Reschedule & send on the lead to continue. A real reply (warm or cold) stops the sequence for that person for good.

Can I change an email before it is sent? Yes. In the Scheduled folder, open the conversation and click Edit to change the sender, subject or text of the email that is waiting to go out.

Does archiving change anything for the person? No. It only moves the conversation out of your Inbox view; nothing is sent and the contact's status stays the same.

Every control on this screenCopy Anchor Link

Every button, field and switch, with what it does.