Email campaigns

A campaign is one outreach to a group of people. It sends a sequence of emails (the first email, then follow-ups) to its contacts, from mailboxes you connected, only on the days and hours you set.

1. Connect a mailbox first under Integrations → Email Accounts. Nothing sends without one.
2. Engage → + New Campaign → Email Campaign. Name it and set the sending window: hours, days of the week, timezone. You can change all of it later under the campaign's Settings tab.
3. Write the emails under the Sequences tab, then add contacts by hand or with an automation.
4. Switch it on with the on/off switch on its row (or the Active switch at the top of the campaign). Off = paused: nothing is sent, contacts keep their place.

Common questionsCopy Anchor Link

Do campaigns send on a trial? No. On a trial you can build campaigns, write sequences and add contacts, so everything is ready; sending starts when you move to a paid plan. The banner at the top of Engage says so while you are on a trial.

Can I send from my Gmail or Outlook? Yes. Campaigns always send from a mailbox you connect: Gmail, Outlook / Office 365, or any mailbox with SMTP and IMAP. Email accounts. For cold outreach to people who do not know you, send from a separate outreach domain so your main domain is never at risk.

Why isn't my campaign sending? Check, in this order: the campaign switch is on; it has at least one email in Sequences and at least one contact; a mailbox is connected (not Disconnected or Marked as Spam); it is inside the sending window you set; the mailbox has not used up its daily limit. The health banner on the campaign tells you which one it is. Campaign health.

How many emails a day does a campaign send? As many as its mailboxes allow. The daily limit is set per mailbox (Email Accounts → ⋮ → Daily Sending Limit), and a new mailbox starts low and ramps up over a few weeks. More mailboxes = more emails a day. Campaign health shows the number for each campaign.

What happens when someone replies? The reply arrives in that mailbox and in the Master Inbox, the rest of the sequence stops for that person, and their row in Contacts moves to a reply status. Answer from the Master Inbox; the answer goes out from the same mailbox.

Why are my emails going to spam? Usually a new mailbox that was not warmed up, missing SPF / DKIM / DMARC records, or spammy wording. Turn on warmup, run the deliverability check, use the SPAM Check button in the email editor, and keep Track Opens & Clicks off in the campaign Settings (tracking links hurt deliverability).

Can I copy a campaign? Yes: ⋮ on its row → Clone Campaign. The copy has the same emails and settings, starts paused and has no contacts. Note that Delete Campaign has no confirmation step and removes the campaign, its emails and all its contacts for good.

Every control on this screenCopy Anchor Link

Every button, field and switch, with what it does.