cancel_subscription
Cancels the subscription at the end of the current billing period (it stays usable until then) and records why.
Cancel subscription · Deletes or overwrites data · Acts outside your account
Cancels the subscription at the end of the current billing period (it stays usable until then) and records why. Both a reason and the customer's own words are required: feedback must be at least 3 characters, or at least 10 when reason is 'other'. Before cancelling, consider pause_subscription or downgrade_plan if the user is open to them. Undo with reactivate_subscription before the period ends. Confirm with the user before calling. Returns cancelAt (the date it ends).
| Connection | Account-owner URL or OAuth (not a team member URL) |
|---|
Parameters
| Parameter | Type | Required | Accepts | Description |
|---|---|---|---|---|
reason | string | Yes | 7 values | One of: bugs, expensive, no_value (not enough leads/value), bad_icp (wrong leads), switching (to a competitor), no_need (don't need it now), other. |
feedback | string | Yes | 3–2000 characters | Why they are cancelling, in the customer's own words: at least 3 characters (10 when reason is 'other'), at most 2000. |
Accepted values
The exact values these fields take; anything else is refused.
reason
bugs · expensive · no_value · bad_icp · switching · no_need · other
Tool definition
What your assistant receives from tools/list:
{
"name": "cancel_subscription",
"title": "Cancel subscription",
"annotations": {
"title": "Cancel subscription",
"readOnlyHint": false,
"destructiveHint": true,
"idempotentHint": true,
"openWorldHint": true
},
"inputSchema": {
"type": "object",
"properties": {
"reason": {
"type": "string",
"enum": [
"bugs",
"expensive",
"no_value",
"bad_icp",
"switching",
"no_need",
"other"
],
"description": "One of: bugs, expensive, no_value (not enough leads/value), bad_icp (wrong leads), switching (to a competitor), no_need (don't need it now), other."
},
"feedback": {
"type": "string",
"minLength": 3,
"maxLength": 2000,
"description": "Why they are cancelling, in the customer's own words: at least 3 characters (10 when reason is 'other'), at most 2000."
}
},
"required": [
"reason",
"feedback"
]
}
}